Inhaltsverzeichnis

Education plan

Action competences platform development

Competence area Professional competences
A: Accompanying ICT projects A1: Clarify and document the needs of stakeholders in the context of an ICT project A2: Determine the process model for an ICT project A3: Research information on ICT solutions and innovations A4: Plan ICT projects and the resulting tasks according to the process model A5: Visualise and present variants for ICT solutions A6: Check and report on the progress of ICT projects and the resulting tasks according to the process model A7: Hand over ICT solutions to the customer and finalise the project
B: Supporting and advising in the ICT environment B1: b1: Set up your own ICT workstation B2: Receive and process complex ICT support requests B3: Advise customers on data protection and data security B4: Plan, install and operate network-bound data storage systems
C: Creating and maintaining digital data C1: Identify and analyse data and develop data models C2: Implement data models in a digital data store C3: Plan, implement and document data security and data protection for ICT solutions C4: Process data from digital data repositories
D: Delivery and operation of ICT solutions D1: Recording, standardising and automating ICT processes D2: Define the delivery process for ICT solutions D3: Prepare execution platform for ICT solutions D4: Putting ICT solutions into operation
E: Operation of networks E1: Planning and documenting networks E2: Select and commission network components E3: Maintain and further develop networks E4: Implementing, documenting and checking the security of networks E5: Analyse, optimise and document the performance of a network E6: Monitor networks
F: Operating server systems and server services F1: Planning and documenting server systems and services F2: Putting server systems into operation F3: Commissioning server services F4: Maintain and manage server systems and services. F5: Monitor server systems and services F6: Implement, document and verify the security of server systems and services F7: Plan and implement the availability of server systems and services F8: Create and implement backup and archiving concepts for data

Official </ignore>Link to the training plan for platform developers EFZ.

System technology competences

Competence areaProfessional competences
A: Commissioning of ICT devices A1: Select and commission user terminals A2: Selecting and commissioning server systems A3: Selecting and commissioning network components
B: Planning, setting up and configuring networks B1: Planning and setting up networks and their topology B2: Planning and setting up network security and performance B3: Monitor networks and ensure their security and performance B4: Plan, install and operate network-bound data storage systems
C: Planning, setting up and configuring servers C1: Planning and commissioning directory services and shares C2: Commissioning and configuring advanced server services C3: Commissioning and configuring communication services and services to support work in a group (groupware) C4: Create and implement data backup, system backup and archiving concepts C5: Provide services via the network and take the necessary security precautions
D: Maintaining networks and servers D1: Maintaining and developing networks D2: Maintaining and administering servers D3: Maintain and administer user terminals D4: Record, standardise and automate ICT processes D5: Plan, commission and use distribution systems for applications
E: Working in projects E1: Prepare, structure and document work and assignments systematically and efficiently E2: Collaborate in projects E3: Communicate in projects in a targeted and personalised manner

Official Link of the training plan for EFZ system technicians.

Professional competences in business informatics

Competence areaProfessional competences
A: Commissioning ICT devices A1: Select and commission user terminals A2: Set up mobile user terminals and synchronise them via the company network A3: Connecting and configuring peripheral devices
B: Commissioning server services and networks B1: Commissioning server systems B2: Setting up networks and their topology B3: Create and implement data backup, system backup and archiving concepts
C: Ensuring ICT operations C1: Maintain and further develop networks C2: Maintaining and administering servers C3: Plan and commission directory services and shares C4: Commissioning and configuring communication services and services to support work in a group (groupware)
D: Supporting users D1: Instruct and support users in the use of IT resources D2: Take on support tasks with customer contact and solve problems on site.
E: Working in projects E1: Prepare, structure and document work and assignments systematically and efficiently E2: Collaborate in projects E3: Communicate in projects in a targeted and personalised manner

Official Link of the training plan for business IT specialists EFZ.

ICT specialist competences

Competence areaProfessional competences
A: Commissioning ICT devices A1: Install, configure and maintain ICT user terminals and their operating systems A2: Installing and configuring standard applications A3: Carry out and analyse functional tests A4: Using automation scripts
B: Ensuring the operation of networked ICT user terminals B1: Connect network-compatible peripheral devices and associated services to the network infrastructure and rectify faults B2: Connect ICT user terminals to server services and rectify faults B3: Ensure the security of ICT user terminals
C: Support users in the use of ICT resources C1: Instruct and support users in the use of ICT resources C2: Create and customise instructions and checklists for users C3: Advise and support customers in the procurement of ICT user terminals
D: Handling ICT support work D1: Deal with customer concerns in first-level support and second-level support D2: Behave appropriately when dealing with customers and in a team D3: Carry out work in an ICT environment according to specific methods and participate in projects

Official Link of the training plan for ICT specialists EFZ.