| Competence area | Professional competences | |||||||
|---|---|---|---|---|---|---|---|---|
| A: Accompanying ICT projects | A1: Clarify and document the needs of stakeholders in the context of an ICT project | A2: Determine the process model for an ICT project | A3: Research information on ICT solutions and innovations | A4: Plan ICT projects and the resulting tasks according to the process model | A5: Visualise and present variants for ICT solutions | A6: Check and report on the progress of ICT projects and the resulting tasks according to the process model | A7: Hand over ICT solutions to the customer and finalise the project | |
| B: Supporting and advising in the ICT environment | B1: b1: Set up your own ICT workstation | B2: Receive and process complex ICT support requests | B3: Advise customers on data protection and data security | B4: Plan, install and operate network-bound data storage systems | ||||
| C: Creating and maintaining digital data | C1: Identify and analyse data and develop data models | C2: Implement data models in a digital data store | C3: Plan, implement and document data security and data protection for ICT solutions | C4: Process data from digital data repositories | ||||
| D: Delivery and operation of ICT solutions | D1: Recording, standardising and automating ICT processes | D2: Define the delivery process for ICT solutions | D3: Prepare execution platform for ICT solutions | D4: Putting ICT solutions into operation | ||||
| E: Operation of networks | E1: Planning and documenting networks | E2: Select and commission network components | E3: Maintain and further develop networks | E4: Implementing, documenting and checking the security of networks | E5: Analyse, optimise and document the performance of a network | E6: Monitor networks | ||
| F: Operating server systems and server services | F1: Planning and documenting server systems and services | F2: Putting server systems into operation | F3: Commissioning server services | F4: Maintain and manage server systems and services. | F5: Monitor server systems and services | F6: Implement, document and verify the security of server systems and services | F7: Plan and implement the availability of server systems and services | F8: Create and implement backup and archiving concepts for data |
Official </ignore>Link to the training plan for platform developers EFZ.
| Competence area | Professional competences | ||||
|---|---|---|---|---|---|
| A: Commissioning of ICT devices | A1: Select and commission user terminals | A2: Selecting and commissioning server systems | A3: Selecting and commissioning network components | ||
| B: Planning, setting up and configuring networks | B1: Planning and setting up networks and their topology | B2: Planning and setting up network security and performance | B3: Monitor networks and ensure their security and performance | B4: Plan, install and operate network-bound data storage systems | |
| C: Planning, setting up and configuring servers | C1: Planning and commissioning directory services and shares | C2: Commissioning and configuring advanced server services | C3: Commissioning and configuring communication services and services to support work in a group (groupware) | C4: Create and implement data backup, system backup and archiving concepts | C5: Provide services via the network and take the necessary security precautions |
| D: Maintaining networks and servers | D1: Maintaining and developing networks | D2: Maintaining and administering servers | D3: Maintain and administer user terminals | D4: Record, standardise and automate ICT processes | D5: Plan, commission and use distribution systems for applications |
| E: Working in projects | E1: Prepare, structure and document work and assignments systematically and efficiently | E2: Collaborate in projects | E3: Communicate in projects in a targeted and personalised manner | ||
Official Link of the training plan for EFZ system technicians.
| Competence area | Professional competences | ||||
|---|---|---|---|---|---|
| A: Commissioning ICT devices | A1: Select and commission user terminals | A2: Set up mobile user terminals and synchronise them via the company network | A3: Connecting and configuring peripheral devices | ||
| B: Commissioning server services and networks | B1: Commissioning server systems | B2: Setting up networks and their topology | B3: Create and implement data backup, system backup and archiving concepts | ||
| C: Ensuring ICT operations | C1: Maintain and further develop networks | C2: Maintaining and administering servers | C3: Plan and commission directory services and shares | C4: Commissioning and configuring communication services and services to support work in a group (groupware) | |
| D: Supporting users | D1: Instruct and support users in the use of IT resources | D2: Take on support tasks with customer contact and solve problems on site. | |||
| E: Working in projects | E1: Prepare, structure and document work and assignments systematically and efficiently | E2: Collaborate in projects | E3: Communicate in projects in a targeted and personalised manner | ||
Official Link of the training plan for business IT specialists EFZ.
| Competence area | Professional competences | ||||
|---|---|---|---|---|---|
| A: Commissioning ICT devices | A1: Install, configure and maintain ICT user terminals and their operating systems | A2: Installing and configuring standard applications | A3: Carry out and analyse functional tests | A4: Using automation scripts | |
| B: Ensuring the operation of networked ICT user terminals | B1: Connect network-compatible peripheral devices and associated services to the network infrastructure and rectify faults | B2: Connect ICT user terminals to server services and rectify faults | B3: Ensure the security of ICT user terminals | ||
| C: Support users in the use of ICT resources | C1: Instruct and support users in the use of ICT resources | C2: Create and customise instructions and checklists for users | C3: Advise and support customers in the procurement of ICT user terminals | ||
| D: Handling ICT support work | D1: Deal with customer concerns in first-level support and second-level support | D2: Behave appropriately when dealing with customers and in a team | D3: Carry out work in an ICT environment according to specific methods and participate in projects | ||
Official Link of the training plan for ICT specialists EFZ.