====== Education plan ======
===== Action competences platform development =====
^ Competence area      ^ Professional competences             ||||^^^^
| <fs 80%>**A: Accompanying ICT projects**</fs>                       | <fs 80%>[[de:bildungsplan:pea1|A1]]: Clarify and document the needs of stakeholders in the context of an ICT project</fs>  | <fs 80%>[[de:bildungsplan:pea2|A2]]: Determine the process model for an ICT project</fs>             | <fs 80%>[[de:bildungsplan:pea3|A3]]: Research information on ICT solutions and innovations</fs>                             | <fs 80%>[[de:bildungsplan:pea4|A4]]: Plan ICT projects and the resulting tasks according to the process model</fs>  | <fs 80%>[[de:bildungsplan:pea5|A5]]: Visualise and present variants for ICT solutions</fs>              | <fs 80%>[[de:bildungsplan:pea6|A6]]: Check and report on the progress of ICT projects and the resulting tasks according to the process model</fs>  | <fs 80%>[[de:bildungsplan:pea7|A7]]: Hand over ICT solutions to the customer and finalise the project</fs>  |                                                                                                              |
| <fs 80%>**B: Supporting and advising in the ICT environment**</fs>           | <fs 80%>[[de:bildungsplan:peb1|B1]]: b1: Set up your own ICT workstation</fs>                                             | <fs 80%>[[de:bildungsplan:peb2|B2]]: Receive and process complex ICT support requests</fs>  | <fs 80%>[[de:bildungsplan:peb3|B3]]: Advise customers on data protection and data security</fs>                 | <fs 80%>[[de:bildungsplan:peb4|B4]]: Plan, install and operate network-bound data storage systems</fs>           |                                                                                                                    |                                                                                                                                                                    |                                                                                                                         |                                                                                                              |
| <fs 80%>**C: Creating and maintaining digital data**</fs>          | <fs 80%>[[de:bildungsplan:pec1|C1]]: Identify and analyse data and develop data models</fs>                        | <fs 80%>[[de:bildungsplan:pec2|C2]]: Implement data models in a digital data store</fs>   | <fs 80%>[[de:bildungsplan:pec3|C3]]: Plan, implement and document data security and data protection for ICT solutions</fs>  | <fs 80%>[[de:bildungsplan:pec4|C4]]: Process data from digital data repositories</fs>                               |                                                                                                                    |                                                                                                                                                                    |                                                                                                                         |                                                                                                              |
| <fs 80%> **D: Delivery and operation of ICT solutions**</fs>       | <fs 80%>[[de:bildungsplan:ped1|D1]]: Recording, standardising and automating ICT processes</fs>                          | <fs 80%>[[de:bildungsplan:ped2|D2]]: Define the delivery process for ICT solutions</fs>         | <fs 80%>[[de:bildungsplan:ped3|D3]]: Prepare execution platform for ICT solutions</fs>                                           | <fs 80%>[[de:bildungsplan:ped4|D4]]: Putting ICT solutions into operation</fs>                                                 |                                                                                                                    |                                                                                                                                                                    |                                                                                                                         |                                                                                                              |
| <fs 80%>**E: Operation of networks**</fs>                              | <fs 80%>[[de:bildungsplan:pee1|E1]]: Planning and documenting networks</fs>                                                          | <fs 80%>[[de:bildungsplan:pee2|E2]]: Select and commission network components</fs>              | <fs 80%>[[de:bildungsplan:pee3|E3]]: Maintain and further develop networks</fs>                                                              | <fs 80%>[[de:bildungsplan:pee4|E4]]: Implementing, documenting and checking the security of networks</fs>            | <fs 80%>[[de:bildungsplan:pee5|E5]]: Analyse, optimise and document the performance of a network</fs>  | <fs 80%>[[de:bildungsplan:pee6|E6]]: Monitor networks</fs>                                                                                                            |                                                                                                                         |                                                                                                              |
| <fs 80%>**F: Operating server systems and server services**</fs>  | <fs 80%>[[de:bildungsplan:pef1|F1]]: Planning and documenting server systems and services</fs>                                     | <fs 80%>[[de:bildungsplan:pef2|F2]]: Putting server systems into operation</fs>                              | <fs 80%>[[de:bildungsplan:pef3|F3]]: Commissioning server services</fs>                                                                | <fs 80%>[[de:bildungsplan:pef4|F4]]: Maintain and manage server systems and services.</fs>                              | <fs 80%>[[de:bildungsplan:pef5|F5]]: Monitor server systems and services</fs>                                      | <fs 80%>[[de:bildungsplan:pef6|F6]]: Implement, document and verify the security of server systems and services</fs>                                  | <fs 80%>[[de:bildungsplan:pef7|F7]]: Plan and implement the availability of server systems and services</fs>             | <fs 80%>[[de:bildungsplan:pef8|F8]]: Create and implement backup and archiving concepts for data</fs>  |
 
Official [[de:https://www.google.com/url?sa<ignore>=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjVoZbOwt3yAhUK_7sIHeD_B7IQFnoECAMQAQ&url=https%3A%2F%2Fwww.ict-bz.ch%2Fdownload%2Fbildungsplan-informatiker-efz-bivo-21&usg=AOvVaw05mD4IYqh-bjak-8jHk899|</ignore>Link]] to the training plan for platform developers EFZ.
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===== System technology competences =====

^Competence area^Professional competences^^^^^
| <fs 80%>**A: Commissioning of ICT devices**</fs> |<fs 80%>[[de:bildungsplan:sysa1|A1]]: Select and commission user terminals</fs> |<fs 80%>[[de:bildungsplan:sysa2|A2]]: Selecting and commissioning server systems</fs> |<fs 80%>[[de:bildungsplan:sysa3|A3]]: Selecting and commissioning network components</fs> | | |
| <fs 80%>**B: Planning, setting up and configuring networks**</fs> |<fs 80%>[[de:bildungsplan:sysb1|B1]]: Planning and setting up networks and their topology</fs> |<fs 80%>[[de:bildungsplan:sysb2|B2]]: Planning and setting up network security and performance</fs> |<fs 80%>[[de:bildungsplan:sysb3|B3]]: Monitor networks and ensure their security and performance</fs> |<fs 80%>[[de:bildungsplan:sysb4|B4]]: Plan, install and operate network-bound data storage systems</fs> | |
| <fs 80%>**C: Planning, setting up and configuring servers**</fs> |<fs 80%>[[de:bildungsplan:sysc1|C1]]: Planning and commissioning directory services and shares </fs> |<fs 80%>[[de:bildungsplan:sysc2|C2]]: Commissioning and configuring advanced server services</fs> |<fs 80%>[[de:bildungsplan:sysc3|C3]]: Commissioning and configuring communication services and services to support work in a group (groupware)</fs> |<fs 80%>[[de:bildungsplan:sysc4|C4]]: Create and implement data backup, system backup and archiving concepts</fs> |<fs 80%>[[de:bildungsplan:sysc5|C5]]: Provide services via the network and take the necessary security precautions</fs> |
| <fs 80%>**D: Maintaining networks and servers**</fs> |<fs 80%>[[de:bildungsplan:sysd1|D1]]: Maintaining and developing networks</fs> |<fs 80%>[[de:bildungsplan:sysd2|D2]]: Maintaining and administering servers</fs> |<fs 80%>[[de:bildungsplan:sysd3|D3]]: Maintain and administer user terminals</fs> |<fs 80%>[[de:bildungsplan:sysd4|D4]]: Record, standardise and automate ICT processes</fs> |<fs 80%>[[de:bildungsplan:sysd5|D5]]: Plan, commission and use distribution systems for applications</fs> |
| <fs 80%>**E: Working in projects**</fs> |<fs 80%>[[de:bildungsplan:syse1|E1]]: Prepare, structure and document work and assignments systematically and efficiently</fs> |<fs 80%>[[de:bildungsplan:syse2|E2]]: Collaborate in projects</fs> |<fs 80%>[[de:bildungsplan:syse3|E3]]: Communicate in projects in a targeted and personalised manner</fs> | | |

Official [[de:https://www.ict-berufsbildung.ch/fileadmin/user_upload/01_Deutsch/01_Grundbildung/PDF/Bildungsplan_Systemtechnik.pdf|Link]] of the training plan for EFZ system technicians.

===== Professional competences in business informatics =====
^Competence area^Professional competences^^^^^
| <fs 80%>**A: Commissioning ICT devices**</fs> |<fs 80%>[[de:bildungsplan:bia1|A1]]: Select and commission user terminals</fs> |<fs 80%>[[de:bildungsplan:bia2|A2]]: Set up mobile user terminals and synchronise them via the company network</fs> |<fs 80%>[[de:bildungsplan:bia3|A3]]: Connecting and configuring peripheral devices</fs> | | |
| <fs 80%>**B: Commissioning server services and networks**</fs> |<fs 80%>[[de:bildungsplan:bib1|B1]]: Commissioning server systems</fs> |<fs 80%>[[de:bildungsplan:bib2|B2]]: Setting up networks and their topology</fs> |<fs 80%>[[de:bildungsplan:bib3|B3]]: Create and implement data backup, system backup and archiving concepts</fs> | | |
| <fs 80%>**C: Ensuring ICT operations**</fs> |<fs 80%>[[de:bildungsplan:bic1|C1]]: Maintain and further develop networks</fs> |<fs 80%>[[de:bildungsplan:bic2|C2]]: Maintaining and administering servers</fs> |<fs 80%>[[de:bildungsplan:bic3|C3]]: Plan and commission directory services and shares</fs> |<fs 80%>[[de:bildungsplan:bic4|C4]]: Commissioning and configuring communication services and services to support work in a group (groupware)</fs> | |
| <fs 80%>**D: Supporting users**</fs> |<fs 80%>[[de:bildungsplan:bid1|D1]]: Instruct and support users in the use of IT resources</fs> |<fs 80%>[[de:bildungsplan:bid2|D2]]: Take on support tasks with customer contact and solve problems on site.</fs> | | | |
| <fs 80%>**E: Working in projects**</fs> |<fs 80%>[[de:bildungsplan:bie1|E1]]: Prepare, structure and document work and assignments systematically and efficiently</fs> |<fs 80%>[[de:bildungsplan:bie2|E2]]: Collaborate in projects</fs> |<fs 80%>[[de:bildungsplan:bie3|E3]]: Communicate in projects in a targeted and personalised manner</fs> | | |

Official [[de:https://www.ict-berufsbildung.ch/fileadmin/user_upload/01_Deutsch/01_Grundbildung/PDF/Bildungsplan_Betriebsinformatik.pdf|Link]] of the training plan for business IT specialists EFZ.

===== ICT specialist competences =====
^Competence area^Professional competences^^^^^
| <fs 80%>**A: Commissioning ICT devices**</fs> |<fs 80%>[[de:bildungsplan:icta1|A1]]: Install, configure and maintain ICT user terminals and their operating systems</fs> |<fs 80%>[[de:bildungsplan:icta2|A2]]: Installing and configuring standard applications</fs> |<fs 80%>[[de:bildungsplan:icta3|A3]]: Carry out and analyse functional tests</fs> |<fs 80%>[[de:bildungsplan:icta4|A4]]: Using automation scripts</fs> | |
| <fs 80%>**B: Ensuring the operation of networked ICT user terminals**</fs> |<fs 80%>[[de:bildungsplan:ictb1|B1]]: Connect network-compatible peripheral devices and associated services to the network infrastructure and rectify faults </fs> |<fs 80%>[[de:bildungsplan:ictb2|B2]]: Connect ICT user terminals to server services and rectify faults</fs> |<fs 80%>[[de:bildungsplan:ictb3|B3]]: Ensure the security of ICT user terminals</fs> | | |
| <fs 80%>**C: Support users in the use of ICT resources**</fs> |<fs 80%>[[de:bildungsplan:ictc1|C1]]: Instruct and support users in the use of ICT resources</fs> |<fs 80%>[[de:bildungsplan:ictc2|C2]]: Create and customise instructions and checklists for users</fs> |<fs 80%>[[de:bildungsplan:ictc3|C3]]: Advise and support customers in the procurement of ICT user terminals</fs> | | |
| <fs 80%>**D: Handling ICT support work**</fs> |<fs 80%>[[de:bildungsplan:ictd1|D1]]: Deal with customer concerns in first-level support and second-level support </fs> |<fs 80%>[[de:bildungsplan:ictd2|D2]]: Behave appropriately when dealing with customers and in a team</fs> |<fs 80%>[[de:bildungsplan:ictd3|D3]]: Carry out work in an ICT environment according to specific methods and participate in projects</fs> | | |


Official [[de:https://www.ict-berufsbildung.ch/fileadmin/user_upload/Bildungsplan_V0.12_DE_mit_Unterschriften.pdf|Link]] of the training plan for ICT specialists EFZ.